frequently asked questions

general

is my piece dishwasher or microwave safe?

yes, these pieces are dishwasher and microwave safe. however, i always recommend hand washing because of how fragile pottery is. hand washing will also make your piece last longer..

do you do custom orders?

i occasionally do custom orders. if you are interested in buying custom, please send an email to rebekahkbrown@gmail.com and i will get back to you as soon as i can.

do you sell wholesale?

if you are a business interested in buying wholesale, please fill out the form on my contact page and i will get back to you as soon as i can.

do you offer payment plan options?

i do!

you can buy now, pay later by selecting shop pay or paypal credit at checkout.

shipping

how much will shipping cost?

i charge a flat fee of $12 for domestic shipping. depending on the package, the actual cost could be less or more than what i charge. often, i pay out of pocket if the shipping costs more. if it is less, i will refund you the difference.

do you ship internationally?

i currently ship to the us, canada, the uk, australia, and some parts of europe. i intend to ship worldwide eventually.

returns

all orders are final and i do not accept returns. please review all photos and descriptions before you purchase a piece. remember that colors can change slightly through photos and that since each piece is handmade, there may be slight imperfections.

damage + refunds

i package all of my pieces very carefully to ensure they make it to you safely. however, if your package arrived damaged, it is your responsibility to file a claim with USPS. i pay an extra fee out of pocket to ensure the value of your order, so you should be fully reimbursed.

lost or stolen packages

i am not responsible for packages after i drop them off at the post office. if your package was lost or stolen, i kindly ask you to contact the shipping provider.